Help & Documents

Go to your hospital's own address (for example ash.velnovahealth.com) and sign in with the email and password for that hospital. Accounts are per hospital: the same person can have an account at two hospitals with different passwords, and signing in at one does not sign you in at the other.

If your hospital admin created your account, you signed in with a temporary password and the portal asks you to set your own before you continue. After five wrong passwords the account locks for 15 minutes — ask your hospital admin to reset it, or wait and try again.

Changing your password: use the Account button in the header of any page. Enter your current password, then the new one twice. If you have forgotten your current password, your hospital admin resets it and gives you a temporary one — you will set your own at the next sign-in.

The Work List is your day-to-day queue. Each row shows the priority badge (STAT, Critical, Urgent, Routine — set at intake by the technician, never by the reporting radiologist), how much turnaround time is left, the patient, the accession and order numbers, and the examination with its series, image count and file size.

• Tabs — All Studies, Assigned to Me, Save for Later, and QC Flagged.
• Search and filters — search by patient, accession or exam; filter by priority or modality; sort by turnaround urgency, newest, or patient name.
• Time chips — Last 24h / Last 72h / All time, by when the study arrived.
• ☆ Save keeps a study in your Save for Later tab and your Library; ⚑ QC flags it for quality review.

Studies (in the nav) is the hospital's complete archive, including studies already reported, sorted by study date. Use it to find older work; use the Work List for today's queue.

Technicians and hospital admins assign a study to a radiologist from the Assignee dropdown on the Work List — it shows how many open studies each radiologist already has. A radiologist can Claim an unassigned study for themselves. Every assignment and claim is recorded in the audit log.

Open viewer loads the full image viewer in a new tab: window/level, zoom, pan, measurements and series browsing, streaming the images from the archive — nothing is downloaded to your computer first.

On a slow connection, use the 🪶 Lite viewer (the feather button in the header): it steps through small rendered images one at a time instead of loading the full viewer. When Lite is on, every viewer button uses it. The Lite viewer is for orientation, not a replacement for the full viewer.

Open a study's Report. First complete the patient/exam details at the top (hospital number, date of birth, order number, examination). Then write into the sections — Clinical History, Technique, Findings, Impression, and the rest. The toolbar gives bold, italic, underline and lists.

• Templates — apply a saved template, or save your current text as one (private to you, or shared with your hospital).
• Save draft keeps your work without signing. A draft is not a report and never reaches the front desk.
• Priors — earlier studies for the same patient are listed in the workspace.

Every report field has a 🎙 Dictate button. Click it, allow microphone access, and speak — your words are transcribed by a medical speech model and appear in the field in short segments as you talk. Click the button again to stop. Watch the text as it lands and correct anything the model misheard, exactly as you would a human typist's draft. Nothing is recorded while the button is off.

Sign & finalise locks the report: it is stamped with your name and MDCN number, the signing time (Nigeria), a verification code, and a fingerprint (SHA-256 hash) of its exact contents. Any later change must be a revision — the old version is kept, the new one becomes current, and the old code then verifies as "genuine but superseded".

Anyone holding the printed report can check it at velnovahealth.com/verify with the code — no account needed. The checker confirms the report is genuine and current without showing its contents.

Front-desk accounts land on Signed reports: only finalised reports, ready to print for the patient. Front desk never sees images or drafts. Every print is logged. The verification code and QR on the printout let the patient confirm the copy is genuine.

From a signed report you can create a referral link for the referring doctor: a private web address that shows that report only, expires after 7, 14 or 30 days (your choice), can be revoked at any time, and logs every open. For STAT and Critical studies, record how the result was communicated (who you spoke to, method, and whether they read it back) in the critical-results log in the workspace.

Hospital admins manage their own hospital's staff (add accounts, reset passwords, disable leavers), see turnaround analytics (average report times by priority and modality, and overdue studies), the queued patient notifications, and can export the hospital's data (patients, templates, studies, report versions) or import patients and templates when moving to the platform. Admins cannot see other hospitals' anything.

The three theme buttons in the header — the sun, moon and monitor symbols — switch between Light, Dark, and System (follow your device). The choice is saved to your account and follows you to every hospital where you have one. Hover any header button to see what it does. On slow connections, turn on the 🪶 Lite viewer and prefer the Lite pages — they are built to work on weak networks.